Privacy policy

At Colada, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our brand.
By using our website www.colada.in, you agree to the terms mentioned in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Name
Email address
Phone number
Shipping and billing address
Order details
Payment information
Website usage data
Device, browser, and IP address details
We collect this information to process your orders, improve your shopping experience, and provide better customer support.

How We Use Your Information
Colada may use your personal information for the following purposes:
To process and deliver your orders
To send order updates, shipping details, and tracking information
To contact you regarding your purchase
To provide customer support
To improve our website, products, and services
To send promotional messages, offers, and updates
To prevent fraud or unauthorized transactions
To comply with legal requirements

We only use your information for genuine business and service-related purposes.
Payment Information

All payments made on our website are processed through secure third-party payment gateways.

Colada does not store your complete card details, UPI PIN, banking passwords, or sensitive payment credentials. Payment information is handled securely by our trusted payment partners.

Sharing of Information
We may share your information only with trusted third parties who help us operate our business, such as:
Shipping and courier partners
Payment gateway providers
Website and hosting service providers
Marketing and communication platforms
Legal or regulatory authorities, when required
We do not sell, rent, or trade your personal information to any third party.

Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyze website traffic, and show relevant offers or advertisements.
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.

Marketing Communication
By sharing your contact details with Colada, you may receive updates about new launches, offers, abandoned cart reminders, sale alerts, and promotional campaigns through email, SMS, or WhatsApp.
You can opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online platform can guarantee complete security. By using our website, you understand and accept the risks associated with sharing information online.

Your Rights
You may contact us to:
Access the personal information we hold about you
Correct or update your information
Request deletion of your information, where legally possible
Opt out of promotional communication
We may need to verify your identity before processing such requests.

Third-Party Links
Our website may contain links to third-party websites, apps, or services. Colada is not responsible for the privacy practices, content, or policies of such third-party platforms.
We recommend reviewing their privacy policies before sharing any personal information.

Children’s Privacy
Our website is not intended for children below the age of 18. We do not knowingly collect personal information from children. If such information is found, we may delete it from our records.

Changes to This Privacy Policy
Colada may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Continued use of our website after changes means you accept the updated Privacy Policy.

Contact Us
For any questions, concerns, or requests related to this Privacy Policy, you can contact us at:
Colada
Website: www.colada.in
Email: info@colada.in